TERMS AND CONDITIONS OF USE

The University of Chicago Medical Center ("UCMC") is pleased to offer you access to portions of your medical information and the ability to communicate with your UCMC care team via a Web-based version of our computer systems called MyChart.

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication - UCMC will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least three (3) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically, and the patient should go to the nearest emergency room or contact 911 immediately.

The messages that we send you may contain information that is important to your health and medical care, and it is your responsibility to monitor these messages. UCMC will not be liable for any loss, injury or claims of any kind resulting from MyChart messages that you fail to read in a timely manner.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Web Site Links - MyChart may offer links to related medical Web sites not managed by UCMC. These Web site link(s) are for a patient's informational purposes only. UCMC does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - Children under the age of 12 are not permitted to have their own individual UCMC MyChart account. Minor patients ages 12 to 17 years can request individual, full access to their own MyChart Account with the approval of their treating physician.

Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient age 12 or older may not view without consent of the minor patient. Because of these requirements, when a minor patient reaches age 12, proxy access to the minor's health information via MyChart is restricted to limited content. However, for a minor child with developmental issues leading to diminished capacity, as confirmed in writing by a UCMC physician, the parent or legal guardian may be provided access to all content enabled through MyChart as would be provided to the parent or legal guardian of a minor under the age of 12. Proxy access terminates when the minor patient turns 18.

Proxy Access - A parent or legal guardian of a minor child or individuals age 18 or older may request proxy access to another individual's UCMC MyChart account by completing the Proxy Access consent form available through the Health Information Management Department and submitting it to UCMC. If the patient is a competent adult, proxy access will only be granted to an individual if the patient has consented to the proxy access. If the adult is not competent to consent, proxy access may be authorized by the person with legal authority to consent for the adult. Such access will only be granted to parties with parental rights or legal guardianship over the MyChart account holder or to the extent that the party requesting proxy access can demonstrate the legal right to the account holder's medical information. If the proxy's legal relationship with the account holder changes, the proxy must inform UCMC immediately.

UCMC reserves the right to revoke proxy access at any time for any reason. Adult patients and minors ages 12 to 17 years have the ability to revoke proxy access to MyChart at any time by contacting their physician, or through their MyChart account, except to the extent that UCMC has already acted in reliance on the authorization granting proxy access. However, parents or legal guardians will still retain the right to obtain from the Health Information Management Department copies of a minor's medical record to which they may be legally entitled through state and federal law

E-mail Privacy - Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient's e-mail will be able to see this notification. This could include the patient's spouse, employer or anyone else that can access a patient's e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address. Please know that if you send us a MyChart communication, it may be shared with UCMC's staff that assists the physician in providing the patient's medical care. A patient's confidential medical information on MyChart will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by UCMC in any other medium. UCMC is committed to protecting the confidentiality of your medical information. We limit UCMC employees' access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyChart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use. For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4). You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to UCMC by viewing the digital certificate. This certificate verifies the connection between UCMC's server's public key and the server's identification. User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.