MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Your Medical Record
When can I see my test results in MyChart?
Why can I only see some test results in MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my provider, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
Why can I only see limited information for my teenager and can they have their own account?
After I Have Enrolled
I forgot my password. What should I do?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My activation code does not work, what should I do?
Who do I contact if I have further questions?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

      • Request appointments.
      • View your health summary from the MyChart electronic health record.
      • View test results.
      • Request prescription renewals.
      • Access trusted health information resources.
      • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you use the “Request Access to My Account” button and fill out the request form on the MyChart home page. You will receive an activation code via email within 7 business days.

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When can I see my test results in MyChart?

Your test results are released to your MyChart account after your physician has reviewed them. This is generally within 1-7 business days after your physician receives the final result.

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Why can I only see some test results in MyChart?

Most test results such as labs, radiology and pathology will be released to MyChart within 7 business days of receipt by your provider as well as historical results since 2013. Due to the sensitive nature of some tests, those test results might not be viewable in MyChart. If you have questions related to result, please use the “Get Medical Advice” request to send a message to your provider and team.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my provider, when can I expect a reply?

You will generally receive an answer within 2-3 business days from your provider or their clinical staff. Please note that MyChart should not be used for urgent situations, dial 911 if it is an emergency. Please contact your provider via phone if the situation requires immediate attention.

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Can I view a family member's health record in MyChart?

Yes you can. This is called Proxy access with allows access to a child or adult UCM patient’s record. We have two methods to sign up for proxy access, if you are requesting access to a child’s chart you may fill out the proxy form using the “Request Proxy Access to My Child’s Account” form on our MyChart home page or inquire at your child’s next visit. To allow access to your account or request access to another adult’s MyChart account, please inquire about the paper form for Adult Proxy Access at your next visit. Adult to Adult MyChart access does require a signature from BOTH the patient and proxy.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

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Why can I only see limited information for my teenager and can they have their own account?

In accordance with UCMC policy, proxy access converts to a limited version on the child's 12th birthday and proxy access terminates on the child's 18th birthday

Birth to 12 Years of Age: Parents and legal guardians are provided with full access to their child's MyChart account. A week before your child's 12th birthday, you will receive an email alerting you that your access will be transitioned to a limited proxy access the day before your child's birthday.

12 to 17 Years of Age: Parents and legal guardians are provided with limited access to their child's MyChart account. A week before the child's 18th birthday, you will receive an email alerting you that access will be terminated the day before your child's birthday.

Children under the age of 18 are not permitted to have access to their own individual MyChart account.

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I forgot my password. What should I do?

You may click the "Forgot password" link on the sign-in page to reset your password online by answering security questions. If you are unable to change your password, you may contact the University of Chicago Medicine at 1-844-442-4278 to request a new, secure password.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart, go to the Preferences section and select the Demographics. Address changes will be verified and updated by UCM staff but mobile phone and email will be updated automatically in your record.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for too long, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). Once you have created your username and password, you may go download the MyChart Mobile application for your iPhone or Android via the Apple store or Google Play store. Please note, you cannot create your account via the mobile application, it needs to be through a web browser session.

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you need a new activation code, you can call the University of Chicago Medicine at 1-844-442-4278.

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Who do I contact if I have further questions?

You can call the University of Chicago Medicine at 1-844-442-4278.

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