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Common Questions

If you need help with MyChart, contact the University of Chicago Medicine at 1 (844) 442-4278.

Is there a fee to use MyChart?
What do I need to use MyChart?
How is MyChart secure?
What is MyChart?

How do I sign up?
Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
My activation code does not work. What should I do?

What should I do if some of my information in MyChart is incorrect?
If I send a message to my provider, when can I expect a reply?
Where can I update my personal information?

Can I view a family member's medical record in MyChart?
Can my spouse and I share one MyChart account?

I was logged out of MyChart. What happened?
How do I delete my account?
I forgot my username or password. What should I do?
I have multiple MyChart accounts. How do I link them together?
What do I do if I get locked out of my account?
I didn't receive my two-step verification code. What should I do?
How do I reactivate my account?

Are there limitations on what types of records I can receive via MyChart?
Do I need to complete a request in order to obtain my records in MyChart?
How long are the records viewable in MyChart?
What should I do if my records are no longer available in MyChart?
Can I request my records to be sent to someone other than myself through MyChart medical record request?
I have proxy access for my elderly parent, can I request to have records released through the MyChart?
Can my minor child’s records be released through MyChart?

About MyChart

Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

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What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.

For further assistance, email us at Healthlink@uchicagomedicine.org or call 1 (844) 442-4278.

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What is MyChart?

MyChart provides secure online access to portions of your medical records from the University of Chicago Medical Center, UChicago Medicine Ingalls Memorial, UChicago Medicine Ingalls Memorial Ambulatory Surgery Center, UChicago Medicine Ingalls Home Care, and UChicago Medicine Medical Group. These medical records are aggregated for your convenience. Physicians, physician assistants, and nurse practitioners are not employees or agents of UChicago Medicine Ingalls Memorial, UChicago Medicine Ingalls Memorial Ambulatory Surgery Center, or UChicago Medicine Ingalls Home Care. UChicago Medicine Medical Group physicians, physician assistants, and nurse practitioners are not employees or agents of the University of Chicago Medical Center, the University of Chicago, UChicago Medicine Ingalls Memorial, UChicago Medicine Ingalls Memorial Ambulatory Surgery Center, or UChicago Medicine Ingalls Home Care.

It enables you to manage and receive information about your health. With MyChart, you can:

Schedule medical appointments.
View your health information, including medications, allergies, test results, and more.
Request medication refills.
Access resources for trusted health information.
Message your care team.

For more information about MyChart, check out https://www.mychart.com/features.

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Enrollment Questions

How do I sign up?

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

Clinic staff might sign you up directly while you're at the front desk or in the exam room.
You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
You might receive a text message or email with an activation code when you come in for a visit.
You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

If you don't have an activation code, you can request one on the sign-up page. You can also contact us at Healthlink@uchicagomedicine.org. After we verify your information, you will receive a new code.

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My activation code does not work. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at Healthlink@uchicagomedicine.org or call our MyChart Patient Support Line at 1 (844) 442-4278.

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Your Medical Record

What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

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If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 2-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

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MyChart for My Family

Can I view a family member's medical record in MyChart?

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account.

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Technical Questions

I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

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How do I delete my account?

You can deactivate your account at any time by opening Security Settings from the menu in MyChart. You can also request that we deactivate your account by contacting the MyChart Patient Support Line at 1 (844) 442-4278.

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I forgot my username or password. What should I do?

If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 1 (844) 442-4278 to request assistance.

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I have multiple MyChart accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

Allergies
Care team
Health issues
Medications
Messages
Test results
Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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What do I do if I get locked out of my account?

To have your account re-activated, call our MyChart Patient Support Line at 1 (844) 442-4278.

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I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart Patient Support Line at 1 (844) 442-4278 for quick support.

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How do I reactivate my account?

To have your account re-activated, call our MyChart Patient Support Line at 1 (844) 442-4278.

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MyChart Medical Record Requests

Are there limitations on what types of records I can receive via MyChart?

Yes, the date or type of records you are requesting may impact whether the records are available in MyChart. Most records after May 2012 will be available; however, records such as radiology images, photography, monitoring strips and records produced from other sources cannot be released n MyChart. Please click here for more information on how to obtain these records.

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Do I need to complete a request in order to obtain my records in MyChart?

Yes, you will need to complete a short electronic request.

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How long are the records viewable in MyChart?

Records are available for 60 days from the day they are uploaded. Be sure to download and save the records to another media to ensure they are available as long as needed.

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What should I do if my records are no longer available in MyChart?

Another record request will be required. Records are not permanently stored on MyChart and are available for only 60 days.

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Can I request my records to be sent to someone other than myself through MyChart medical record request?

No, records requested in MyChart will only be sent to you through MyChart.

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I have proxy access for my elderly parent, can I request to have records released through the MyChart?

Yes, be sure to select the correct patient in MyChart before requesting the records.

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Can my minor child’s records be released through MyChart?

Yes, If you have MyChart proxy access to your minor child’s record, you can request their records through MyChart up until their 12th birthday. Click here for more information on Proxy access.

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